Privacy Policy

Last updated: 26 September 2026

The International Attachment Network (IAN-UK) respects your privacy and is committed to protecting your personal information.

This policy explains what information we collect, why we use it, how long we keep it and the rights you have under UK data protection law.

1. Who we are

The International Attachment Network (IAN-UK) is a registered charity providing education, professional development, membership and information relating to attachment theory.

Registered charity number: 1097714
Address: 1 Fairbridge Road, London N19 3EW
Email: admin@ian-attachment.org.uk
Website: www.ian-attachment.org.uk

IAN-UK is the data controller for the personal information described in this policy.

2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name and contact details.

  • Membership and account information.

  • Payment and transaction information.

  • Event, course and supervision bookings.

  • Professional qualifications, registration details and training records.

  • Therapist Register applications and supporting documents.

  • Professional photographs and profile information supplied for publication.

  • Emails, enquiries, feedback and other correspondence.

  • Marketing preferences.

  • Technical information about your use of our website, including IP address, browser information and cookies.

  • Accessibility, dietary or health information where you choose to provide it for an event.

It is your responsibility to ensure you do not send identifiable information about clients or patients in any communication with IAN-UK.

3. How we use your information

We may use your information to:

  • Administer memberships and member accounts.

  • Process payments, bookings and event registrations.

  • Deliver training, events, supervision and member services.

  • Assess applications for the IAN-UK Therapists Register.

  • Verify professional membership, registration and qualifications.

  • Publish approved therapist profiles in our online directory.

  • Respond to enquiries and provide administrative support.

  • Send service messages and, where permitted, news and marketing communications.

  • Maintain financial, legal and governance records.

  • Protect our website, members and services from misuse or fraud.

  • Improve our services and understand how our website is used.

4. Our lawful bases

We process personal information only where we have a lawful basis. Depending on the circumstances, this may be:

  • Contract: where processing is needed to provide a membership, booking, course or other service you have requested.

  • Legal obligation: where we must retain financial, regulatory or governance records.

  • Legitimate interests: where processing is necessary to operate and improve IAN-UK, assess professional applications, maintain security or communicate with members, provided your rights do not override those interests.

  • Consent: where you have agreed to receive marketing or otherwise consented to IAN-UK holding information.

  • Health and accessibility information which you have provided to us for your safety when engaging in IAN-UK activities

5. Therapist Register and Directory

If you apply to join the IAN-UK Therapists Register, we may collect your professional registration, qualifications, training, reflective statement, photograph and other supporting information.

We use this information to assess your eligibility and administer the Register. We may contact professional bodies or training providers to verify information where appropriate and lawful.

If your application is approved, we will publish only the directory information identified in the application form, such as your professional name, profile, practice location, contact details, website and photograph.

Application evidence and private contact information will not be published. You may ask us to amend or remove your public profile, although we may retain necessary internal records of your application and former listing.

6. Marketing

We may send you information about IAN-UK events, training, membership and related activities where you have consented or where the law otherwise permits us to do so.

You can unsubscribe at any time by using the link in an email or contacting admin@ian-attachment.org.uk.

We do not sell personal information to third parties.

7. Who we share information with

We may share information with trusted organisations that help us operate, including:

  • Website, membership and email-platform providers.

  • Payment processors.

  • Event, video-conferencing and course-platform providers.

  • IT support and secure data-storage providers.

  • Accountants, auditors, insurers and professional advisers.

  • Professional bodies or training providers where verification is necessary.

  • Regulators, law enforcement bodies or other authorities where required by law.

These providers may use information only for the agreed purpose and must protect it appropriately.

8. International transfers

We use only international payment transfer services approved by IAN-UK’s bank.

9. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected and to meet legal, accounting or safeguarding requirements.

IAN-UK’s retention periods should include:

  • Membership and service records: [3 years]

  • Financial and transaction records: [six years after the end of the relevant financial year—confirm with IAN-UK’s accountant]

  • Unsuccessful therapist applications: [12 months]

  • Approved therapist records: [for the duration of the listing plus 12 months]

  • General enquiries: [3 months]

  • Marketing records: until you unsubscribe and for [3 months] following

Information will then be securely deleted or anonymised.

10. Cookies

Our website may use essential cookies required for security, account access, bookings and website operation.

With your permission, we may also use analytics or marketing cookies. Non-essential cookies will not be placed unless you have given the required consent. Further details should be provided in IAN-UK’s Cookie Policy and cookie-preference tool.

11. Security

We use appropriate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure and subject to this we take no responsibility for unauthorised hacking or other activities which illegally access IAN-UK’s record12. Your rights

Depending on the circumstances, you may have the right to:

  • Be informed about how your information is used.

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to erase information.

  • Ask us to restrict how information is used.

  • Object to processing based on your legitimate interests.

  • Object to direct marketing at any time provided you have unsubscribed.

  • Withdraw consent.

  • Ask for human review of a significant decision made solely by automated means.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact admin@ian-attachment.org.uk. We may need to verify your identity before responding.

13. Complaints

Please contact us first if you have concerns about how we use your information:

Email: admin@ian-attachment.org.uk
Address: 1 Fairbridge Road, London N19 3EW

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

15. Changes to this policy

We may update this policy to reflect changes in our activities, service providers or legal responsibilities. The latest version will be published on our website with its revision date.